Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of LeadFluxA's sales intelligence platform, website, and related services (collectively, the "Services"). By creating an account or using our Services, you agree to these Terms.

2. Description of Services

We provide a B2B sales intelligence platform that helps businesses identify and connect with potential customers. Our Services include:

• AI-powered prospect discovery and intelligence tools
• AI-powered prospect scoring and recommendations
• Campaign management and export tools
• CRM integrations and data enrichment

3. Account Registration

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use our Services
• One person or entity may not maintain multiple free accounts
• You are responsible for all activities that occur under your account

4. Acceptable Use

You agree to use our Services only for lawful purposes. You may NOT:

• Use data for unsolicited bulk email (spam) or harassing communications
• Resell, redistribute, or sublicense information obtained through our platform
• Use automated systems to scrape or extract data beyond normal usage
• Attempt to circumvent usage limits or security measures
• Use the Services for any illegal purpose or to violate any laws
• Impersonate others or provide false information
• Interfere with the proper functioning of our Services

5. Data Usage and Compliance

When using prospect information discovered through our platform, you must:

• Comply with all applicable laws including GDPR, CAN-SPAM, CCPA, and CASL
• Honor opt-out requests and maintain suppression lists
• Use data only for legitimate business purposes
• Not use data for discriminatory purposes
• Maintain appropriate data security measures

6. Subscriptions and Payments

6.1 Payment Processing

All payments for our Services are processed by Paddle.com Market Ltd ("Paddle"), who acts as the Merchant of Record for all transactions. This means Paddle is the entity that legally sells the product to you, handles payment processing, sales tax, VAT, invoicing, and receipt issuance. By purchasing a subscription, you agree to Paddle's Terms of Service and Privacy Policy in addition to these Terms.

6.2 Billing

• Paid subscriptions are billed in advance on a monthly or annual basis through Paddle
• Credits are provided with each billing period as part of your subscription plan
• Paddle will charge the payment method you provide at the time of purchase and at each renewal date
• All prices are displayed exclusive of applicable taxes; Paddle will calculate and collect the appropriate taxes at checkout
• We may change pricing with 30 days notice to existing subscribers

6.3 Cancellation

• You may cancel your subscription at any time from your account settings or by contacting Paddle directly at paddle.com/support
• Cancellation takes effect at the end of the current billing period
• You will retain access to all features and remaining credits until the end of your billing period
• No further charges will be made after cancellation

6.4 Refunds

• We offer a 30-day money-back guarantee on all paid subscription plans
• If you are not satisfied within 30 days of your purchase or subscription renewal, you are entitled to a full refund
• Refund requests should be directed to Paddle at paddle.com/support or to our support team at support@LeadFluxa.com
• For full details, please see our Refund Policy

7. Intellectual Property

All content, features, and functionality of our Services are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary materials without permission.

8. Data Accuracy

While we strive to provide accurate information, we cannot guarantee 100% accuracy of all data. You acknowledge that:

• Contact information may change and become outdated
• We provide data on an "as-is" basis
• You should verify critical information before relying on it

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason with notice. Upon termination, your right to use the Services ceases immediately.

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

13. Complaints and Dispute Resolution

We are committed to resolving any complaints or disputes fairly and efficiently:

• All complaints will be acknowledged within 24 hours during business days
• We aim to resolve complaints within 5 business days
• If you are dissatisfied with our resolution, you may escalate the matter to Paddle's buyer support at paddle.com/support
• If the complaint remains unresolved, you may contact the relevant consumer protection authority or trade ombudsman in your jurisdiction

14. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

15. Contact

For questions about these Terms, contact us at legal@LeadFluxa.com.