Refund Policy

1. Overview

This Refund Policy outlines the terms under which refunds are provided for subscriptions and credits purchased through LeadFluxA. All payments are processed by Paddle.com Market Ltd ("Paddle"), who acts as the Merchant of Record for all transactions. This means that Paddle is the entity that sells the product to you, handles payment processing, invoicing, and manages refund requests.

2. 30-Day Money-Back Guarantee

We stand behind the quality of our platform. All paid subscription plans come with a 30-day money-back guarantee:

• If you are not satisfied with our service within 30 days of your initial subscription purchase or any renewal date, you may request a full refund of that billing period's payment.
• Refund requests within this 30-day window will be honored without question.
• The guarantee applies to both monthly and annual subscription plans.
• For annual plans, the full annual payment will be refunded if requested within 30 days of purchase or renewal.

3. How to Request a Refund

Since Paddle is the Merchant of Record for all transactions, refund requests can be made through the following channels:

• Via Paddle Support (Recommended): Contact Paddle directly at paddle.com/support or email support@paddle.com. Paddle manages all billing and can process refunds directly.
• Via Our Support Team: You can also contact us at support@LeadFluxa.com or through our Support page, and we will coordinate with Paddle to process your refund.

When requesting a refund, please provide your account email address and the reason for your request (optional, but helps us improve).

4. Subscription Cancellation

You can cancel your subscription at any time:

• Self-Service Cancellation: You can cancel directly from your account settings under the Subscription page by clicking "Manage Subscription".
• Via Paddle: You can cancel your subscription by contacting Paddle directly at paddle.com/support.
• Upon cancellation, your subscription will remain active until the end of your current billing period.
• You will retain access to all features and remaining credits until the end of the billing period.
• No further charges will be made after cancellation.

5. Refund Eligibility

5.1 Eligible for Refund

• Any subscription payment within 30 days of purchase or renewal
• Duplicate or erroneous charges
• Technical issues that prevent you from using the service and cannot be resolved by our support team
• Unauthorized transactions

5.2 Refund Processing

• Approved refunds are processed by Paddle within 5–10 business days.
• Refunds are returned to the original payment method used during purchase.
• You will receive a confirmation email from Paddle once the refund has been processed.

6. Credits Policy

• Credits included with your subscription plan are provided for use during the active billing period.
• If a full refund is issued for a billing period, any credits used during that period may be deducted from your account.
• Additional credit purchases (top-ups) outside of subscription plans are eligible for refund within 30 days if the credits have not been used.

7. Dispute Resolution and Complaints

We are committed to resolving any issues quickly and fairly:

• Response Time: We aim to acknowledge all refund requests and complaints within 24 hours during business days.
• Resolution Time: We aim to resolve all refund requests within 5 business days of receiving your request.
• Escalation: If you are not satisfied with our resolution, you may escalate the matter by contacting Paddle directly at paddle.com/support.
• Further Recourse: If the complaint is not resolved to your satisfaction through our support or Paddle's support, you may contact the relevant consumer protection authority or trade ombudsman in your jurisdiction.

8. Chargebacks

We encourage you to contact us or Paddle before initiating a chargeback with your bank or payment provider. Chargebacks incur additional fees and can often be resolved more quickly through direct communication. If you believe a charge was made in error, please reach out to our support team or Paddle first.

9. Changes to This Policy

We reserve the right to update this Refund Policy. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.

10. Contact Information